Crowne Plaza Madrid Airport

Calle De Lola Flores, 1, Madrid, Spain, 28022show map
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Highlights
8
FabulousBased on  117 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Spain

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Overview

Crowne Plaza Madrid Airport Hotel is located in a central area of Madrid, about 13 km away from Santiago Bernabéu Stadium. Operating in Madrid since 2010, this hotel features contemporary architecture and modern comforts.

The property enjoys a perfect location within minutes of exhibition centers, convention centers and a business park. There are restaurants, bars and a stadium in the area.

Shoppers will find shopping centers and fairgrounds within a few minutes of the hotel.

San Fernando Henares train station is swiftly reachable. It takes around 15 minutes' drive to get to Barajas airport, which is 10 km away.

Rooms

The hotel comprises 125 comfortable rooms featuring stylish décor, individual climate control, a personal safe, a writing table, a closet and a telephone as well as a dishwasher, a kettle and a stove. The rooms are furnished with smart wooden furniture.

Eat & Drink

Guests can also enjoy local meals at the refined restaurant. The Fashionable Capricho bar serves a large variety of cocktails, coffee and tea as well as snacks and tapas. The property is located near a bus stop, about 700 meters from las Moreras serving a wide selection of dishes.

The hotel offers a buffet breakfast at the price of EUR 13.20 per person per night. 

Services

The hotel provides guests with car rental services.

Relax

Whirlpool baths and massage are available on site. A gym and a fitness centre are among the on-site facilities.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site at EUR 11 per day.

The staff at the hotel speaks English, French, Spanish, Italian, Serbian.

Number of floors:   5.  Number of rooms:   125.

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Facilities
Wi-Fi
Parking

EUR 11 per day

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

A la carte restaurant

Cafe

Snack bar

Shuttle

Free airport shuttle

Fitness/ Gym

Fitness centre

Spa and relaxation

Jacuzzi

Massage

Solarium

Sauna

Sports & Fitness

  • Fitness centre
  • Tennis court
  • Golf course

Services

  • Free airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter
  • Email service

Dining

  • Continental breakfast
  • A la carte restaurant
  • Cafe
  • Snack bar
  • Bar/ Lounge area
  • Packed lunches
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Business services
  • Projector
  • Computer rental
  • Printers
  • Scanner
  • Fax/Photocopying

Children

  • Cots
  • High chairs
  • Paid babysitting/ Child services
  • DVDs/ Videos for children
  • Children's menu

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Casino
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Solarium
  • Sauna
  • Jacuzzi
  • Massage
  • Public Bath

Room features

  • Air conditioning
  • Individual heating
  • In-room safe
  • Wet bar
  • Mini-bar
  • Soundproofed rooms
  • Adjoining rooms
  • Living room
  • Sitting area
  • Dressing area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Recliner
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathtub shower combination
  • Hair dryer
  • Bidet
  • Free toiletries
  • Laundry basket/ Clothes hamper

Self-catering

  • Electric kettle
  • Microwave
  • Oven

Bedroom

  • Down/Feather pillows

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Multi-line phone
  • Free local telephone calls
  • Radio
  • AM/FM alarm clock

Room decor

  • Parquet floor
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Good to know
Check-infrom 12 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 3 yearsExtra bedFREEAll children4 - 19 yearsExtra bed
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
Getting around
Airports
Barajas (MAD)3.9 mi
Torrejon Afb (TOJ)6.3 mi
Train
Chamartin Station7.6 mi
Underground
Aeropuerto de Madrid2.2 mi
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Reviews
8.2
FabulousBased on  117  reviews

Rating by category:

9.0
Rooms
8.8
Service
  • 8.8
    Superb

    Very helpful receptionist who sorted out the complete mess of my booking made by your web site.

  • 7.4
    Very good

    High quality clean Bedroom. Good direct access to Internet facilities. Close to the Airport.

    Very little selection for Breakfast. Very little choice for Vegetarians.

  • 9.6
    Exclusive

    Excellent, friendly staff.

    Wi-Fi signal too poor for access from room. Had to go to bar to use laptop. Lack on Internet access from room is extremely inconvenient.

  • 3.2
    Guest rating

    One of the reasons for choosing this hotel was the Crowe Plaza name and the shuttle bus service from the airport. I waited over a 1 1/2 hrs before being pickup and it's only 15 minutes away. The response was we will be there in 5 minutes. The shuttle didn't run the next day and my daughter ended up having to take a taxi from the airport. I will tell you all your other competitors were running every 15 minutes. I took note of their names for future use. We were a family of four and the room didn't accommodate that from towels to soap. We had to ask over and over again. The room had flies and hair on the floor. The food was expensive and terrible. However, the receptionist was professional and helpful with taxi. The positive point for this hotel was the receptionist.

    I will never book here again. I used negative reviews to over come any issues but even with this knowledge the negative reviews were right. I do business with Crowe Plaza in other countries and now reconsidering ever using it again for what I paid. The value is not worth the stay.

  • 9.2
    Superb

    The spacious room and it's great for a short layover with its close proximity to the airport

    The lack of food choices around

  • 8.8
    Superb

    Close to Barajas airport and friendly staff. There is no swimming pool facility and lunch buffet options but overall I am really pleased with the hotel's ambience which really matched with the beautiful spanish ambience.

    Lack of swimming pool and lunch buffet options

  • 6.2
    Good

    Proximity to airport. The fact it is new.

    Room temperature on arrival was 10 degrees Celsius. I checked in at 23:00 - all facilities such as the bar/cafe were closed!

  • 7.8
    Fabulous

    The size of the room was great and we were lucky to have 2 queen beds...other wise the bed would be too small for 2. the expresso machine in the room was a nice touch. the wi fi was only in the main common parts of the hotel..in the room you had to use cable which was not possible on my mac air book.

    Not enough staff.... No slippers...bath robe...limited shampoo and wash

  • 9.6
    Exclusive

    This is my second time staying at the Crowne plaza it is just a comfortable relaxing place. There isn't anything in the area, but there is access to taxis ane metro to get to the center of madrid. It is just a place to just relax and feel good.

  • 10.0
    Exclusive

    We had a family room and it was a lovely size, really clean and tidy. We only spent half-a-night there before an early morning flight, but we were very impressed with the room and the staff of the hotel that were very helpful.

    Like other reviewers have said, the shuttle to the airport isn't great. We waited 40 minutes at the airport before the shuttle came to get us and in the meantime other hotels' shuttles came 3 or 4 times. This hotel only has one van, which means you have to call them ahead of time and essentially book a shuttle appointment for them to come get you from the airport. It was also a little bit frustrating when we couldn't book a shuttle at the time we wanted to leave for the airport in the morning because their wasn't enough room. You must book the shuttle upon checking in, otherwise the shuttle fills up and you have to wait for the next trip. All in all, I would still recommend this hotel to travelers. It was a great price, even during high season and the perfect place to rest a little before (and after) a long trip.

  • 5.4
    Guest rating

    The rooms are big, the beds are good

    The food was not good, the dinner was bad, and the breakfast terrible. Also there was a problem to get warm water in the shower. The quality of the stay was way below what you should expect from rooms in such pricesetting. Good thing was the staff at reception, they were really friendly.

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Highlights
8
FabulousBased on  117 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Spain

Use Badge
Good to know
Check-infrom 12 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 3 yearsExtra bedFREEAll children4 - 19 yearsExtra bed
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Barajas (MAD)3.9 mi
Torrejon Afb (TOJ)6.3 mi
Train
Chamartin Station7.6 mi
Underground
Aeropuerto de Madrid2.2 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
0Guests / room
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